Genpact interview process and practice questions

Behavioral questions

1. Tell me about a time you asked 'why' and found a better way to do a routine task.

   A good answer covers

   • The routine task and what bothered you about it
   • What you questioned and what you found
   • The improvement, with time or errors saved

2. Tell me about a time you spoke up about a problem when it would have been easier to stay quiet.

   A good answer covers

   • The problem and why staying quiet was tempting
   • How and to whom you raised it
   • What changed because you did

3. Tell me about a time you cut through a lot of information to find the one thing that mattered.

   A good answer covers

   • The mass of data, emails or documents you faced
   • How you sorted and filtered it
   • The key finding and the decision it led to

4. Tell me about a time you made an error with numbers or data. How did you catch it and fix it?

   A good answer covers

   • The error, owned plainly
   • How it was caught and who you told
   • The check you now use so it doesn't happen again

Role and technical questions

1. Explain the difference between accounts payable and accounts receivable.

   A good answer covers

   • Payable: money the company owes its suppliers
   • Receivable: money customers owe the company
   • Where each sits on the balance sheet and why tracking them matters for cash

2. What does a lookup function such as VLOOKUP or XLOOKUP do, and when would a pivot table be better?

   A good answer covers

   • A lookup pulls a matching value from another table by a key
   • Common traps: exact match, duplicates, columns moving
   • A pivot table for summarising and grouping, such as totals by month and region

3. You find an invoice that doesn't match its purchase order. What do you do?

   A good answer covers

   • Checking what differs: amount, quantity, price, tax or supplier details
   • Holding payment and following the process for raising a query
   • Recording it so the cause can be fixed, not just this invoice

4. A process your team runs misses its turnaround target most Mondays. How would you find out why?

   A good answer covers

   • Measuring Monday volume, staffing and handling time against other days
   • Finding where work waits in the process
   • A fix, such as shifting staff or clearing backlog earlier, and how you'd track it

5. For analytics roles: how would you find customers who haven't ordered in the last 90 days using SQL? Talk me through it.

   A good answer covers

   • Finding each customer's latest order date with GROUP BY and MAX
   • Keeping those whose latest date is older than 90 days
   • Including customers who never ordered, with a left join

6. A client emails angrily about a delayed report. How would you reply?

   A good answer covers

   • Acknowledging the delay and its impact without excuses
   • A clear new time and what you're doing to meet it
   • Following up once it's sent, and preventing a repeat

7. For experienced candidates: tell me about a process you improved. How did you measure the result?

   A good answer covers

   • The process and its problem, with a starting number
   • What you changed and who you had to convince
   • The result in numbers, such as time, errors or cost

Why Genpact? Fit and HR questions

1. Tell me about yourself.

   A good answer covers

   • Your degree or experience and the skills that fit this role, such as accounting, Excel or SQL
   • One example that shows accuracy or problem-solving
   • Why this role, in under two minutes

2. Why Genpact, and why this kind of role?

   A good answer covers

   • Something specific about Genpact's work in this area
   • What you enjoy about process, finance or analytics work, shown by an example
   • Where you'd like the role to lead

3. Are you comfortable working night shifts or hours that follow a client's time zone?

   A good answer covers

   • An honest answer, with any real constraint stated clearly
   • How you'd manage it: sleep, travel, routine
   • Your understanding of why clients need cover in their own hours

4. Do you have any questions for us?

   A good answer covers

   • One or two thoughtful questions about training, the team or the process you'd work on
   • Nothing already answered on the careers site
   • A brief thank-you

Tips

• For finance roles, revise basic accounting: debits and credits, journal entries, reconciliation, payables and receivables.
• Practise the Excel functions you may be asked to explain: lookups, pivot tables, IF and SUMIFS.
• Genpact publishes its values as courage, curiosity, incisiveness and integrity; prepare one short story for each.
• In the English assessment and the HR round, answer in short, complete sentences and check you've understood the question first.
• For process roles, show you care about accuracy and deadlines with an example that has a number.
• Recent graduates in India may also see Genpact's apprenticeship programme: it's a training scheme, and a full-time role afterwards depends on business needs.